About Us
Initial Disclosure Document
Linked below
is our initial disclosure document.
This provides all our regulatory required information on our fees, where
we source our mortgage packages, complaints and compensation and can
be printed as reference before our intital consultation.
Mortgages
Expert Initial Disclosure Document
Customer
Commitment
We appreciate
that your mortgage selection is probably one of the largest financial
commitments you will ever make and therefore your choice of mortgage
advisor is imperative in getting the right professional expertise.
Mortgage
Expert strive to offer the highest level of customer service at all
times and believe that you as a customer can have confidence in us,
through our customer commitment as detailed below. We also are committed
to treating our customers fairly. In this we are following the guidelines
set out by ourt regulators, The Financial Services Authority. For more
information please go to our TCF
Mission Statement
Customer
Commitment
- We promise
you will always receive an ' Inital Disclosure Document' from us detailing
all our contact details, what services we offer, fees , complaints
procedures and compensation matters at our very first meeting
- Our advisors
will always listen to your needs and discuss the various options that
are available to particular circumstance and always make recommendations
that are in your best interest.
- We will
always provide you with written details of any recommendation including
any key facts of the product recommended,the cost fo the mortgage
and any associated fees
- We will
always look to obtain a mortgage agreement in principal so that you
can carry out your property search safe in the knowledge that mortgage
funds will be available when you need them
- We will
fill out your mortgage appliactions and advise and coordinate with
you any additional information or documents that may be required to
support your application
- We will
liase with other professionals invloved in your mortgage quickly and
efficiently to ensure as smooth and timely resolution as possible
- We will
continue to contact you at agreed intermissions based on your circumstances
to offer additional financial assistance
We are also
regulated by the Financial Service Authority are covered by the Financial
Ombudsman Service and are members of the Guild of Mortgage Advisors |
