We are committed to treating customers fairly by the following:-

• Providing you with clear, accurate information about how we do business, and where applicable any costs or charges involved
• Makingsure that we only provide you with products that meet your demands and needs
• Ensuring that all advertising is clear, fair and not misleading
• Handling any concerns or complaints sypathetically
• Treating your personal details confidentially
• Explaining the significance or implications of any products that we discuss with you

If you are dissatisfied with any aspect of our service please do not hesitate to contact us

More information is on the fsa website Treating Customers Fairly